Customer Service

 

Shipping & Delivery
We usually ship your order within one to three business days. The time to receive your items will depend on the shipping method you have selected. We work with USPS to ship most items as they have the best shipping prices.



Privacy & Security
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formrespond to a surveysubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Customers may be asked for the following: name, email address, mailing address, phone number, and credit card information. Customers may also visit our site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.



Returns & Replacements
Exchanges are welcome within 30 days of receiving for any reason.



Ordering
Once you have placed an order, we will confirm the payment. Once the payment is confirmed, we will handmake your order and ship to you within 1-3 business days.



Payment, Pricing & Promotions
You can use two methods of payment. You can use (a) Paypal to make the payment or you can use (b) Credit Card. The credit card payment system is the same used in Open Table, BestBuy, Adidas, Blue Apron in their platform. Therefore, once you choose to use the Credit Card option, your payment data will be transmitted and processed by Stripe.com. We do not process or store your credit information in our systems. It will charged in your credit card statement as HANDMADE AMERIKA.



Viewing Orders
You can use your account in our system to follow-up the status of your order.



Updating Account Information
You can login with your account to update your account information.